FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can.
Tracking numbers will be updated 2-4 days after your order has SHIPPED. If you don't have a tracking number after 7 business please email us at lushlipsgloss@outlook.com

I am not in love with my order, can it be returned?
Due to Covid 19, we have a strict No Return Policy. If your item is damaged or defective, please send an email so we can get a replacement sent out.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you entered an incorrect address, simply send an email to lushlipsgloss@outlook.com or reply to your order confirmation email.
If the given address is wrong we can change the address to the correct one within 24 hours.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers. The average shipping time is 4-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to lushlipsgloss@outlook.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number.